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City of Atlanta Helps Expand Georgia Relay Partner Program

More than 20 City departments have become Georgia Relay partners to better serve Atlanta's citizens who are deaf, hard of hearing, deaf-blind or have difficulty speaking.

Georgia Relay is the free public service that enables people who are deaf, hard of hearing, deaf-blind or have difficulty speaking to place and receive telephone calls.  Credit: Georgia Relay Facebook page
Georgia Relay is the free public service that enables people who are deaf, hard of hearing, deaf-blind or have difficulty speaking to place and receive telephone calls. Credit: Georgia Relay Facebook page
Patch Staff Report

The City of Atlanta announced Monday that more than 20 departments joined the Georgia Relay Partner Program in 2013. Georgia Relay is the free public service that enables people who are deaf, hard of hearing, deaf-blind or have difficulty speaking to place and receive telephone calls.

As new Georgia Relay Partners, City employees are now trained to receive and place calls using Georgia Relay, allowing them to more easily provide service to local residents who are deaf, hard of hearing, deaf-blind or have difficulty speaking.

In 2013, the City of Atlanta partnered with Georgia Relay to provide partner training to City employees. During the training sessions, employees were provided with an overview of the history of Georgia Relay and the Americans with Disabilities Act (ADA), and given detailed information about the various types of services available to relay users.

Employees were also provided with basic instruction for answering and placing telephone calls through Georgia Relay. Completing the training is an important part of ensuring that the City of Atlanta is in compliance with the ADA. 

“Delivering exceptional customer service to all of our city’s residents is a top priority for the Reed Administration,” Chief Operating Officer Michael Geisler said in a news release. “By becoming a Georgia Relay partner, the City of Atlanta is now equipped to assist residents who use Georgia Relay services.”

The City of Atlanta’s partnership with Georgia Relay is ongoing and all non-profit organizations that apply for funding through the City will be required to become Georgia Relay Partners.

“My goal is to support employees of our Georgia Relay Partners in feeling confident in communicating with individuals who rely on Georgia Relay to place and receive calls each and every day,” said Georgia Relay outreach coordinator Ellen Rolader in the release. “This partnership between Georgia Relay and the City of Atlanta helps provide more accessible communication between individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking and local organizations that provide valuable community resources.”

For more information about Georgia Relay and the Georgia Relay Partner program, please visit www.georgiarelay.org.

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