City of Atlanta Helps Expand Georgia Relay Partner Program

In 2013, the City of Atlanta partnered with Georgia Relay to provide partner training to City employees. During the training sessions, employees were provided with an overview of the history of Georgia Relay and the Americans with Disabilities Act (ADA), and given detailed information about the various types of services available to relay users.

Employees were also provided with basic instruction for answering and placing telephone calls through Georgia Relay. Completing the training is an important part of ensuring that the City of Atlanta is in compliance with the ADA. 

“Delivering exceptional customer service to all of our city’s residents is a top priority for the Reed Administration,” Chief Operating Officer Michael Geisler said in a news release. “By becoming a Georgia Relay partner, the City of Atlanta is now equipped to assist residents who use Georgia Relay services.”

The City of Atlanta’s partnership with Georgia Relay is ongoing and all non-profit organizations that apply for funding through the City will be required to become Georgia Relay Partners.

“My goal is to support employees of our Georgia Relay Partners in feeling confident in communicating with individuals who rely on Georgia Relay to place and receive calls each and every day,” said Georgia Relay outreach coordinator Ellen Rolader in the release. “This partnership between Georgia Relay and the City of Atlanta helps provide more accessible communication between individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking and local organizations that provide valuable community resources.”

For more information about Georgia Relay and the Georgia Relay Partner program, please visit www.georgiarelay.org.